We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

At the top right of the home page, click on the "My Account" icon and enter your e-mail address and password in the "Sign In" field.

Yes, you can change your information at any time. Log in and access your personal area and enter your new information.

For security reasons, we do not have access to our users' passwords. Click on forgotten password and you will receive a message with instructions to follow to securely create a new one.

Per eliminare l’account è necessario contattare il servizio clienti scrivendo a support@jaked.com. 

Se non desideri più ricevere la nostra newsletter, in fondo alle e-mail troverai un link per annullare l’iscrizione. 

Puoi iscriverti alla nostra newsletter inserendo il tuo indirizzo e-mail nel box "Iscriviti alla newsletter" oppure spuntando la casella "Desidero ricevere la Newsletter" al momento della registrazione.

Click on the product you are interested in to view the product sheet, containing detailed information about the item. Then, to place your order, click on "Buy Now." You can also add the product to the shopping cart directly from the menu by clicking on the relevant icon that appears on the image. Proceed to checkout and enter your billing and shipping addresses. Select the payment method and review and confirm your order. Once payment is made, your order will be placed.

After placing your order, you will receive a confirmation e-mail to inform you that your order has been received. You can find this on the order page by entering your reference information. You can also access your order history from your account.

You can capture a screen-shot of the page where the error occurred or copy the error message and send it to support@jaked.com for further assistance.

To view your order information and history, log in to your account and go to your orders in your personal area. Select your order number and click to view.

Once you have added the affected products to your cart, you can add the promo code at checkout. If the promo code does not work, please verify that it is still valid and not outdated and refer to the Terms and Conditions. If you need further assistance, you can contact us at support@jaked.com.

Unfortunately, only one promotional code can be used per order. Promotion codes cannot be combined.

You can change or cancel the order until confirmation of receipt of payment. Once payment is received, you can no longer change or cancel your order. This includes changing the size or color, removing or adding items, changing the billing address, and changing the payment method.
It would be advisable to check your order before making your purchase. If you need assistance, you can contact us at support@jaked.com.

Jaked.com accepts the following forms of payment:
- Credit card (Visa, MasterCard, American Express, Maestro and PostePay)
- PayPal
- Satispay
Payment must be made when ordering online or cash on delivery directly to the courier at the time of delivery of the package.

Payments are accepted in euros only.

Jaked guarantees Customers maximum security thanks to the most widely used encryption solution in the market. In fact, by clicking on the bank card held, the Customer will be directed to the supervised payment site of the company Adyen that implements the SSL security standard. As part of the fight against fraud, Jaked uses 3D Secure payment for orders paid with Visa and MasterCard cards. 3D Secure (also called Verified by Visa or MasterCard SecureCode) is a payment system through authentication that allows to reinforce security during purchases made online.
Payments are accepted only in euros.

All transactions are processed in a secure manner ensuring Jaked.com's Customers that their data is as secure as possible. The financial information of the Customer purchasing on the Jaked.com website (credit card number, credit card expiration date and other personal information) will be processed exclusively by Adyen and will never come into the possession and/or knowledge of Jaked.com. All pertinent information submitted by our customers will be kept secure and confidential. Only limited and authorized personnel have the right to access this information. At no time will we share, rent or sell your personal information without your consent. For more details, please read Jaked.com's privacy policy.

You can try again and enter the correct information such as login details, card number, expiration date, etc. If the problem persists, you can contact your bank or try an alternative payment method. If you need further assistance, please contact us at support@jaked.com.

Yes, all product prices on the site include VAT.
To receive an invoice, you can check the "I want an invoice" box during checkout. A tab will open where you can enter your billing information.

Delivery is approximately within 3-5 business days after pickup in most Italian locations and within 3-5 business days, beyond that of pickup, in Europe (for some ZIP codes in Norway and Portugal 5-7 days beyond that of pickup).
Following the shipment of your order you will receive a message and/or a confirmation e-mail containing your tracking code with which you can check and/or reschedule your shipment.

Jaked.com ships domestically and worldwide.

Shipping costs are calculated in checkout based on weight and Cap/zip code

No, eventuali dazi doganali o tasse d'importazione sono a carico del cliente e variano in base al paese di destinazione e a quanto comunicato dal corriere al momento della consegna.

As soon as your package is given to the carrier, and/or on the day the package is to be delivered, you will receive an email and/or text message notification stating the date (or time range) of expected delivery. If you will not be available for delivery, you may choose to change the delivery date.

Yes, following the shipment of your order you will receive a message and/or a confirmation e-mail containing your tracking code with which you can reschedule your shipment. You can change the delivery address by choosing from the following options:
- delivery to another address
- pickup at a Post Office, Post Office Point, or Locker
- delivery to a neighbor or doorman
- delivery to a secure location
- have the shipment placed in storage when you are on vacation

In case of an absent recipient, the service ensures two automatic delivery attempts. In case of non-delivery on the first attempt, the courier will leave a notice informing the recipient that a second delivery attempt will be made on the next business day. If the recipient is also absent on the second attempt, a notice is left in the mailbox with the references of the post office where the recipient can pick up his or her package on the next 10 working days, including Saturdays.

Unfortunately, this type of service is not yet active.

If you have not received your order after the expected delivery date, please keep track of your order to verify shipment. You can contact us at support@jaked.com for further assistance.

You will be reimbursed by payment of the amount of the item using the same payment method you used to purchase the item. The refund due will be made by credit to credit card (if the order was paid by credit card) PayPal credit (if the order was paid by PayPal) or bank transfer.

Tutti gli ordini vengono spediti dal nostro centro logistico in Italia. 

Per le spedizioni in Italia, il corriere utilizzato è SDA/Poste Italiane. 

Gli ordini verso l’estero vengono spediti con DHL Express. 

La restituzione deve necessariamente avvenire a spese e sotto la responsabilità del Cliente entro 30 giorni dalla consegna e solo a condizione che gli articoli resi risultino integri e mai utilizzati.

Per inviare a Jaked.com uno o più resi, il Cliente è tenuto rispettare precise condizioni elencate nella sezione "Resi e rimborsi".

Il Cliente deve seguire le istruzioni elencate al QRcode allegato alla spedizione, oppure contattare il customer support@jaked.com per maggiori dettagli.

Al momento non offriamo un servizio di cambio taglia o articolo. Puoi procedere con il reso ed eseguire un nuovo ordine sul sito Jaked.com per l’articolo desiderato.

Una volta ricevuto il reso presso il nostro centro logistico, l'elaborazione del reso e del relativo rimborso possono richiedere fino a 14 giorni.  Quando il reso sarà accettato, riceverai un'e-mail automatica di conferma. 

Il rimborso avviene sullo stesso metodo di pagamento utilizzato in fase di acquisto. 

In caso di reso, l’importo relativo alle spese di spedizione viene trattenuto per coprire i costi del reso.

Jaked.com offre il reso solo per ordini effettuati su jaked.com. In caso di acquisto da rivenditori o altri store consigliamo di contattare il proprio venditore per assistenza.

La richiesta di reso può essere annullata tramite il contatto al nostro customer a support@jaked.com.

È un programma loyalty che ti premia con Punti Goccia per ogni acquisto di articoli effettuato negli store fisici ad insegna Jaked o sul sito jaked.com, riservandoti accesso a sconti e vantaggi esclusivi.

Puoi iscriverti gratuitamente in un negozio aderente, su jaked.com, oppure tramite l’App Jaked Tribe - Official App.

L'app Jaked Tribe è scaricabile sia su App Store, sia su Google Play. Scarica qui

Nei negozi Jaked aderenti in Italia (incluso l’outlet di San Giuliano Milanese), online su jaked.com e sull’App.

Guadagni 1 Punto Goccia per ogni 1€ intero speso (IVA inclusa), escluse gift card e spese di spedizione.

STYLE SEEKER (fino a 299 punti): sconto flat 5%, spedizione gratuita con soglia standard.

GAME INSIDER (300–599 punti): sconto flat 10%, spedizione gratuita da 49,90€.

TREND SETTER (600+ punti): sconto flat 15%, spedizione gratuita sempre.

Puoi visualizzare il tuo saldo accedendo alla tua area personale sul sito jaked.com, oppure accedendo tramite App.

No, i punti si accumulano solo se sei registrato e hai effettuato l'accesso al tuo account al momento dell'acquisto.

Sì, i punti ottenuti con l’acquisto reso verranno automaticamente detratti dal tuo saldo.

I punti goccia, non possono essere utilizzati insieme ad altri sconti o promozioni in corso sul sito e negli store fisici di Jaked.

Puoi acquistarla in un negozio Jaked aderente oppure online su jaked.com.

In negozio, la gift card viene consegnata fisicamente; online, viene inviata via email all’indirizzo indicato in fase di acquisto.

Le Gift card Jaked sono subito attive e possono essere utilizzate online oppure in negozio, presentando l’email ricevuta.

Sì, è valida per 12 mesi dalla data di attivazione (cioè dalla data di acquisto).

Sì, la Gift Card è frazionabile: può essere utilizzata su più ordini fino all’esaurimento del credito disponibile.

La differenza può essere pagata con uno degli altri metodi di pagamento accettati da Jaked, sia online che in negozio.

• Se l’ordine è stato pagato solo con Gift Card, l’importo sarà rimborsato sulla stessa Gift Card.
• Se hai usato sia Gift Card che carta di credito, il rimborso avverrà sulla carta per la parte corrispondente.