Terms and Conditions

Legal information
The seller is the company Miriade spa with registered office in Piazza Dei Martire n. 30 – 80120 Naples – Reg. Impr. VAT number 07631370637 and CF 03371431218 REA – NA - 610434 (hereinafter “Miriade”).
The sales process via the Site was carried out in full compliance with the regulations on distance selling, electronic commerce, and in particular in compliance with the Italian Consumer Code (Legislative Decree no. 206 of 6 September 2005)
The following provisions establish the general conditions of sale (hereinafter for brevity the “General Conditions”) which govern the contractual relationship between Miriade and the customer (hereinafter the “Customer”) having as its object the remote sale, on Italian territory, of the products offered through the Site.
The Customer may request information and send communications by contacting Miriade customer service at the email address support@jaked.com or to the postal address of Miriade - Interporto lotto C A19-A20-A21 80035 Nola (NA).

Acceptance of the offer
Acceptance and confirmation of the order is completed by entering the requested data in the following six phases:

1 - Adding the selected Products to the cart;
2 - Cart validation;
3 - Indication of personal data + choice of delivery method;
4 - Pre-contractual information;
5 - Adherence to these General Conditions;
6 - Selection of payment method;

Up to the stage preceding "payment" it is possible to modify the order by clicking on the "cart" icon at the top.
In case of payment by credit card, the definitive acceptance of the order on the Site by the Customer is carried out by entering his/her details (credit card number and expiry date).
In case of payment by cash on delivery, the final acceptance by the Customer implies the commitment to receive and pay for the goods.
In case of payment via PayPal, the final acceptance by the Customer is carried out by entering the requested data on the PayPal Site and is considered complete only with the status of "eligible" by the PayPal platform.

Products and prices

• Products
The products which are the object of the contractual relationship governed by the General Conditions are all the items visible on the Site, in particular sports and competition clothing products, textile products, footwear and accessories (hereinafter the "Products"), present on the Site at the time the order is placed.
Only the Products available on the Site can be ordered. In the case of promotional offers having a certain duration, the Customer must pay attention to the time limits of validity of the same.

• Rates
The selling price of the Products offered on the Site, indicated in euros (unless otherwise specified), is the one in force at the time of registration of the order by the Customer. The prices include the VAT rate applicable on the day of the order and any type of change in this rate will be automatically applied to the price of the Products sold by Jaked on the Site.
The price does not include shipping costs, which are added to the price of the Products purchased and vary depending on the amount of the order. Shipping costs will be indicated before the Customer registers the order and therefore before proceeding with payment.
The selling prices of the Products may be modified by Jaked at any time, it being understood that the price applied to the contractual relationship with the Customer will be the one in force and published on the Site at the time of registration of the order by the Customer.

• Product Features
The Products subject to the contractual relationship governed by these General Conditions are all the items visible on the Site at the time the order is placed by the Customer; in compliance with articles 52 and 53 of the Consumer Code, the Miriade company provides consumers with information relating to the Products and makes consumers aware of all the main characteristics of the Products offered (sizes, colors, composition, description, etc.) and the price, including taxes and duties.
Before ordering, the Customer may access on the Site the essential characteristics of the Product(s) he/she wishes to purchase. In addition, the characteristics of the Products will be visible through a photograph published on the Site which illustrates the offer as faithfully as possible. The photo is not part of the contractual relationship between the parties. The Customer acknowledges that the photograph of the Product present on the Site has an indicative value. Changes may occur due to the treatment of the photograph.
The availability of the Products for sale on the Site is updated automatically, however since the Site can be visited by multiple users at the same time, it is possible that simultaneous purchases mean that a Product indicated as available is actually just sold out. In such cases, a communication will be sent to the Customer's email address, and the amount paid by the Customer (price of the product and related delivery costs if applicable) will be refunded according to the methods defined in the "Payments" section.
Miriade reserves the right to modify the assortment of Products based on the obligations arising from the relationships with its suppliers.
Specific conditions of offers on Jaked.com
In the specific context of extraordinary sales, in particular end-of-season sales, promotional sales, below-cost sales and other operations, the discount applied will be distributed proportionally on the value of each item.

The order
Placing a purchase order through the Site implies full and absolute prior knowledge of these General Conditions and their full acceptance, with the Customer undertaking to print and save an electronic copy of said General Conditions.
The General Conditions that apply to the contractual relationship between Jaked and the Customer are those published on the Website www.jaked.com when placing the order

Miriade reserves the right to modify the General Conditions at any time.
Each order made by the Customer through online payment will be taken into consideration by Miriade only after acceptance of the payment and confirmation by the payment gateway.

Miriade will send the Customer one or more order confirmation emails containing all the order details and the information required by law:
• the detailed indication of the price, the payment method used, the payment instrument chosen, the delivery costs, the delivery terms;
• as well as information and instructions on the right of withdrawal and related costs and legal guarantees;
• further pre-contractual information as required by law;
• a summary of these General Conditions.
The sale will be considered final only after the Customer has been sent the aforementioned confirmation email, the availability of the product and the payment of the relevant price by the Customer.
The order can be modified up to the stage before payment, by clicking on the "cart" icon at the top.
Once confirmed, the order can no longer be modified online, neither with regards to the items nor with regards to the delivery address, without prejudice in any case to the right of withdrawal for the Customer.

After making the payment, the Customer can cancel his order within 24 hours by contacting customer service.
Miriade recommends its Customers to keep the order confirmation email electronically or on paper.
Miriade sells the Products on its Site only at retail and to end consumers.
Any order that manifestly does not correspond to a retail sale and, more generally, any fraudulent or presumed fraudulent order will be considered null and void by Miriade.
It is specified that the offer of products and/or Services on the Site is addressed exclusively to natural persons of age or minors between the ages of 16 and 18 with the authorization and/or under the supervision of a parent or guardian and/or legal entities who do not intend to sell and/or commercialize them in the context of any business activity; therefore, Miriade reserves the right not to accept orders from subjects - including Dealers - who, due to the quantity of products ordered, the frequency and continuity of orders and
of the periodicity of the same or of other elements that will be evaluated by Miriade from time to time, it is presumed that they intend to sell and/or market them to third parties within the scope of their business activity.
The resale or transfer for any commercial or professional purpose of the products purchased on the Website is expressly prohibited.

Miriade reserves the right to refuse orders coming from:
(i) a Customer with whom it has or has had a legal dispute;
(ii) a Customer who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments;
(iii) a Customer who has provided identification data which turns out to be false, incomplete or otherwise inaccurate;
(iv) Blacklisted Customers;
(v) if it emerges that the Customer purchases the Products for the purpose of reselling or transferring them for commercial or professional purposes.

Confirmation and archiving of the order
The order number will be communicated to the Customer after the acceptance of the transaction by the bank or after clicking on "payment by cash on delivery". The order confirmation will be sent by e-mail and will report the General Conditions and the terms and conditions of the right of withdrawal.
In the event that one or more Products are unavailable, Miriade will send an email to the Customer to notify him and will refund the price of the Product and shipping costs within 10 days.
Orders are stored on our server for a period of 10 years from the last order. At any time the Customer can access the details of the orders by sending an email to support@jaked.com .
To access your order form, the Customer must access his/her personal area. The summary of the instructions relating to accessing the order form will in any case be present in each order confirmation email.
To obtain the invoice, the Customer must request it at the same time as the order by sending an email to the address payment@jaked.com .

Payment

Jaked.com accepts the following payment methods:
• Credit card
• PayPal
• Scalapay
*No other forms of payment are accepted

Payment must be made at the time of the online order by the Customer. At no time can the sums paid be considered as installments or deposits. All orders are payable in euros

CREDIT CARD: The payment of the order by the Customer can be made by credit card, a simple and safe means for online purchases. Miriade accepts the following credit cards: Visa, MasterCard, American Express, Maestro and PostePay.
Miriade guarantees Customers maximum security thanks to the most used encryption solution on the market. In fact, by clicking on the bank card in possession, the Customer will be directed to the monitored payment site of the Adyen company that implements the SSL security standard. Confidential data is transmitted in an encrypted manner to the Adyen company. For more information you can visit www.adyen.com .
As part of the fight against fraud, Miriade uses 3D Secure payment for orders paid by Visa and MasterCard. 3D Secure (also called Verified by Visa or MasterCard SecureCode) is a payment system through authentication that allows to reinforce the security during online purchases. At the time of payment, the Customer's bank verifies the identity of the card holder before confirming the transaction.
After entering the details of your card, the Customer will be transferred to your bank's website where you will be asked to identify yourself.
Each bank has its own procedure, which may for example ask you to enter your date of birth, to enter a code received via SMS, to answer a personal question.
For security purposes, Miriade reserves the right to request a photocopy of the Customer's identity card and/or credit card for payments made by credit card (front - only the first 4 and last 2 digits - and back).

CREDIT CARD SECURITY
All transactions are processed securely, guaranteeing Jaked.com Customers maximum data security. The financial information of the Customer who purchases on the Jaked.com site (credit card number, credit card expiration date and other personal data) will be processed exclusively by Adyen and will never come into the possession and/or knowledge of Jaked.com.

PAYPAL
If the Customer has a PayPal account, he/she can pay for his/her order directly online. After choosing the payment method, the Customer will be redirected to the PayPal site. He/she will have to enter his/her data and proceed with the payment. With PayPal, the Customer's banking information is never communicated to Jaked. PayPal protects the Customer's card number with an encrypted system.
Jaked.com reserves the right to send the goods only to the address on the verified PayPal account.

Credit Card Fraud Control
As part of the fight against fraud, Miriade uses 3D Secure payment for orders paid by Visa and MasterCard.
In order to secure payments made by Customers on the Site, Miriade has the right to verify the personal data provided by the Customer and to take the measures deemed necessary (request for justification or cancellation of the order) and verify that the person on whose bank account the charge is made is the same person who placed the order to avoid all fraudulent use of bank cards.
The Customer guarantees to Miriade that he/she has the necessary authorizations to use the payment method chosen at the time of order registration.
Miriade reserves the right to suspend or cancel any order and/or delivery, whatever its nature and status, in the event of non-payment of the amount due by the Customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site.
After ten days from the date of invoicing or from the notification of refusal of payment by bank or any other payment method, the legal interest rate increased by three points will be applicable to the amount due.
The shipment of any other new order may be suspended in the event of a delay in payment for a previous order.

Shipping

DELIVERY METHODS AND TIMES

Jaked.com ships to Italy and the world with the Crono Express and Crono Internazionale services of Poste Italiane via the SDA Express Courier.
• Delivery throughout the country
• Home delivery or collection at one of approximately 10,000 authorised post offices or at a Punto Poste
• Flexibility in delivery (Saturday, evening, by appointment, Delivery to neighbor etc.)
• You can choose from many additional services to customize delivery according to your needs
• In case of absent recipient, the service ensures two automatic delivery attempts
• The shipment can then be collected from the post office
• Free storage at the post office in case of absent recipient
• Delivery customization with Choose You
Delivery is carried out, upon request of the Customer, at:
• the recipient's address (Home Delivery)
• a Post Office with a Poste Respite service or PO Box (Poste Respite)
• a point of the Puntoposte network (Collect point and/or Locker)
• The list of Post Offices authorised to provide the Fermo Posta service and the list of Puntoposte are available on the website www.poste.it .
Choose You is the new Poste feature that offers an alternative delivery model. By following the link in the notification with the shipment status, the recipient can choose one of the enabled options: delivery on another date, delivery to another address, delivery to a neighbor, collection at the post office, PuntoPoste or PuntoPoste Locker, delivery to a safe place, storage for holidays.

Parcel Pickup Options:
• TO YOUR HOME: You can monitor the progress of your shipment at any time using the tracking code we have sent you: enter this code in the "Search shipments" section of the website www.poste.it , or through emails that notify you of the status of the shipment itself.
The order has been shipped and you have the wrong address? Do you want to change it for your other needs? Are you not available for delivery? No problem: there is the CHOOSE YOU service. You can access the service directly from your shipment and you can change and customize the delivery, receiving your order where and when you want. To find out how it works, click on Choose You. For any assistance needs, contact the toll-free number 803.160.
• COLLECTION POINTS: This is the widespread network of Poste Italiane which includes: authorised Post Offices (over 12,000 throughout Italy), participating commercial activities (around 3,000) (e.g. tobacconists) which offer parcel collection and shipping services and, for small shipments, Lockers (around 350) - automated self-service kiosks open 24 hours a day, 7 days a week -. (how the Locker works). To collect:
o At authorized post offices, provide the operator with the code sent by Poste via email
or at the COLLECTION POINTS provide the operator with the PIN code (sent by Poste via email)
or at the LOCKERS, enter the PIN code (sent by Poste via email) on the display.
o To find out and choose the authorised Post Office and/or Post Office where you want your parcel delivered, click on Search Post Office Point

Delivery times

Delivery is made approximately within 3-5 working days following collection in most Italian locations. Delivery times vary depending on the locations of arrival of the shipment, which can be verified in the appropriate section of the website www.poste.it and/or toll-free number 800.160.000. Fermoposta shipments are also available on Saturdays, during post office opening hours. Check the post offices authorized for the Fermoposta service and the location and opening hours of Lockers and Collection Points of the PuntoPoste Network.

Delivery attempts
In case of absent recipient, the service ensures two automatic delivery attempts. In case of failure to deliver on the first attempt, the courier will leave a notice to inform the recipient that a second delivery attempt will be made the following working day. In case of absence of the recipient also on the second attempt, a notice is left in the mailbox with the details of the post office where the recipient can collect his package in the following 10 working days, including Saturdays.
INTERNATIONAL TIME TRIAL
Crono Internazionale allows you to reach over 200 countries with the support of 700,000 foreign post offices for the collection of shipments in case of absent recipient.

Delivery times
Upon request, delivery of Crono Internazionale can take place at the recipient's home or at a foreign post office via the Fermoposta or Post Office Box service in countries authorised for the service.
Europe: 5-7 working days, in addition to the collection day (for some postcodes in Norway and Portugal 5-7 days in addition to the collection day).
Rest of the world: 5-7 working days, in addition to the collection day (except for customs formalities).

Delivery attempts
In the event of the recipient being absent, the service ensures one/two delivery attempts, depending on the destination country, and delivery will be carried out in any case according to the methods of the destination postal operator, which also regulates the cases of failed delivery and release. In the event of the recipient being absent, a failed delivery notice is left in the recipient's mailbox, which indicates the date and time of the attempted delivery, the office where the shipment is stored and the final date for collection. Undelivered packages are kept in
free storage by foreign postal operators for an average of 15 days (including Saturdays and holidays). The number of delivery attempts expected for each country is provided in the Country Sheets published on the site www.poste.it or can be requested by calling customer service at 800.160.000.

TRACKING
You can check the status of your delivery at any time using the tracking service. After your order has been shipped, you will receive a confirmation message and/or email containing your tracking code, which you can use to check and/or reschedule your shipment. Alternatively, you can check the delivery status in real time in the "My Account" section of the site. With Smart Alert, you are informed about the status of your shipment by sending a message, via SMS and/or email.

PASSAGE OF RISK OF PERISHMENT OF THE GOODS WITH DELIVERY
In accordance with Article 63 of the Consumer Code, paragraph I, as amended by Legislative Decree 21/2014, in contracts that place the obligation on the professional to arrange for the shipment of the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, physically takes possession of the goods.

Return of goods
Jaked.com intends to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer within 30 days of delivery and only on condition that the returned items are intact and never used.

RETURN CONDITIONS

To send one or more returns to Jaked.com, the Customer must comply with specific conditions:
• Items to be returned must not have been worn, ironed, washed or treated in any way.
• Items must necessarily be returned in the same conditions in which they were shipped to the Customer and must be packaged and wrapped appropriately.
• All other labels on the item, whether fabric or hanging, must be intact and under no circumstances removed from the item.
• The goods to be returned must be physically delivered to the Courier within and no later than 30 days from the delivery date.
• The Customer who wishes to make a change of size, colour or item, for the same or greater amount must submit the return procedure and place a new order on the Jaked.com website.
In the event of failure to comply with one of the above conditions, Jaked.com reserves the right to not accept the returned goods and to send them back to the Customer at the latter's expense.

THE RETURN PROCEDURE
The Customer must follow the instructions listed on the form attached to the shipment or the instructions for returns and replacements contained inside the package. The package must be sent to the following address: Miriade SpA Returns Office – Interporto lotto C A19-A20-A21 80035 Nola (NA) – tel. +39 02 36264 504

Return Management Options:
• COLLECTION AT YOUR HOME: bookable through the toll-free number 803.160
• AT THE PUNTO POSTE COLLECTION POINTS
or at authorised POST OFFICES with the parcel accompanied by the appropriate Waybill provided by the seller
or at the COLLECTION POINTS with the package accompanied by the appropriate Waybill provided by the seller
or at the LOCKERS with the package accompanied by the appropriate Waybill provided by the seller
o To find out about authorised post offices and collection points click on Search PuntoPoste
It is possible to send parcels to authorised post offices or to one of the authorised Puntoposte (the list of which is published on the website www.poste.it ) or through the home collection service (Pick-up), bookable through the toll-free number 803.160.
The Customer can check the status of their shipments through the free electronic identification service Tracking&Tracing of Poste (T&T) available on the website www.poste.it from the working day following the day of acceptance or via the Contact Center at 800.160.000 or via the Technological Solutions in use by the Customer.
Shipping is at the Customer's risk: Jaked.com is not responsible for any loss or damage due to inadequate packaging or delay in delivery. Items must be returned in the same packaging in which they were received or with the same method and type of packaging.
All returned items will be inspected by Jaked.com staff who will verify compliance with the conditions and parameters listed in the return procedure. Jaked.com reserves the right to assess additional charges that may be necessary to ensure the re-sale of the returned items. These amounts will be established at the end of the evaluation of the conditions of the returns and communicated to the Customer.
The Customer is required to use exclusively the Crono Reverse Waybill for the shipment of the consignments. It is understood that the consignments presented will not be accepted, with consequent charging of the relative fees to the Senders:
• with different forms than those of Crono Reverse;
• 30 days “beyond” receipt of the goods, for any reason.
• Pursuant to art. 1381 of the Civil Code, the Sender undertakes to;
a) send the items to authorized post offices or request the Pick-up service;
b) pack the shipment in compliance with the instructions contained in the Shipping Guide and Crono Reverse packaging and wrapping instructions
c) clearly and correctly indicates the address of the Sender and the Recipient on the external packaging of the shipment;
d) accompany each shipment with the appropriate Waybill, prepared in compliance with these GTC
Sorting and delivery operations are carried out based on the data indicated by the Sender on the Waybill; it is therefore essential that the Sender uses the complete and correct Waybill sent by Jaked.com, reporting the data relating to the name and surname of the Sender, the recipient, and the address of both, complete with street number (and extension or staircase, where present, as they are necessary for identifying the delivery point). The Sender's telephone number is recommended, so that Customer Service can contact him in the event of
necessity. Poste Italiane guarantees correct delivery only if the address is complete and accurate. The Postal Code, or CAP, is an essential element to guarantee delivery: automated sorting is based on the video reading of the CAP, which must be correctly indicated on the Waybill. For large cities, divided into postal zones, the specific CAP must be indicated and NOT the generic one (e.g. 50134 and NOT 50100).
The name and address of both the Sender and the recipient, including the Postal Code, must also be correctly indicated on the external packaging of the shipment, or on a label firmly glued to it. For greater security, it is a good idea to write the details of the Sender and the recipient on the box (and possibly also the number of the Waybill). This information is purely indicative. The Customer is solely responsible for the packaging, labelling and wrapping of shipments, entrusted to Poste
Italian. The Customer - Sender is in any case responsible for any damage resulting from a packaging defect, even if not detected at the time of acceptance.
Poste delivers from Monday to Friday, excluding Saturdays and holidays. Poste undertakes to deliver according to a delivery target of four working days following the day of dispatch, excluding Saturdays and holidays, in accordance with the Postal Services Charter, published on the website www.poste.it . For items delivered for acceptance after the deadlines established for authorized post offices or Puntoposte, the delivery deadline starts from the working day following the day of acceptance. Poste reserves the right to modify the delivery standards
delivery of shipments in the event of adverse weather conditions, natural disasters, strikes or any other fact or event not attributable to it by giving written notice to the Customer within the working day (Monday to Friday) following the occurrence of the event, without further costs or charges. Compliance with delivery targets is also subject to compliance by the Senders with the weight and size requirements, the correct preparation of shipments

REIMBURSEMENT
If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive an email confirming acceptance of the return. The refund due will be made by crediting the credit card (if the order was paid by credit card) or by crediting PayPal (if the order was paid by PayPal). There may be a few days between the date of receipt of the return and the date of the refund. Refunds are made in the same currency as the purchase. Any losses due to financial fluctuations will not be refunded.

LEGAL RIGHT OF WITHDRAWAL
Pursuant to art. 52 et seq. of the Consumer Code (Legislative Decree 206/2005), the Customer has a period of 14 days from receipt of the Products purchased online to withdraw from the contract without having to provide any reason.
Below is the return form to download and fill in if you wish to withdraw from the contract.

Legal guarantee of conformity
Pursuant to art. 128 et seq. of the Consumer Code, Products that present defects of conformity at the time of delivery, which become apparent within 2 years of delivery itself and which are reported to Miriade within 2 months of their discovery, can be returned and request their repair or replacement (except if repair is not possible or too expensive) or secondarily (if replacement is impossible or too expensive) the reduction of the price paid or the termination of the purchase contract, all without additional costs.

The Customer may report the existence of defects of conformity, within the aforementioned mandatory deadline, via email to the address Miriade SpA – Interporto lotto C A19-A20-A21 80035 Nola (NA) – tel. +39 02 36264 504.
Defective Products must be sent to the following address: Miriade SpA Returns Office – Interporto lotto C A19-A20-A21 80035 Nola (NA) – tel. +39 02 36264 504.

In the event of termination of the contract, the Customer will be refunded the total amount paid for the purchase of the Products including delivery costs.

Retention of title
Miriade retains ownership of the Products until delivery and collection of the full price, including expenses and taxes.

Intellectual property
All elements of the Site, whether or not subject to a registration of an intellectual property right (photos, Product sheets, descriptions, layouts, etc.) are the exclusive property of MIRIADE and may not be used. All drawings, models, trademarks, texts, visual or sound, comments, works, illustrations, images, reproduced on the Site www.jaked.com are protected by copyright, trademark rights, image rights and any other applicable intellectual property rights.
These elements are the property of MIRIADE or its partners. Any reproduction or representation not authorised by MIRIADE will entail the civil and criminal liability of its author. The user who has a website, a blog and who wishes to publish a link that refers directly to the home page of the Site www.jaked.com , must first request authorization from MIRIADE.
Links to the Site that use the techniques of "framing" or "in-line linking" are formally prohibited. In any case, any link, even if tolerated, must be withdrawn upon simple request of the MIRIADE company.
Dispute Resolution
In the event of a problem with a product that the Customer has purchased on the Jaked.com Site, the Customer may contact our customer service directly at the following email address support@jaked.com .
In the event of a dispute arising from the contractual relationship with MIRIADE, the parties undertake to seek an amicable solution before taking any legal action.
All disputes relating to consumer purchases through the Site will be subject to the jurisdiction of the court where they have their domicile. The applicable law is Italian law.
According to article 49 paragraph 1 letter v) of Legislative Decree 6 September 2005 n. 206 (Consumer Code) we inform you of the possibility of availing yourself of the Joint Conciliation Procedure. After 45 days from the complaint presented to the company without having received a response, you can activate the aforementioned Procedure.
If you decide to avail yourself of the Joint Conciliation Procedure, you will have to send the request to the address: conciliazione@consorzionetcomm.it or by fax at 02/87181126.

For further information please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl
In accordance with European Regulation no. 524/201 we also inform you that the European Commission offers consumers and professionals within the EU the possibility of reaching an extrajudicial solution for complaints related to online purchases using the online extrajudicial dispute resolution platform (the "ODR platform"): http://ec.europa.eu/odr .
Privacy - Processing related to sales activities
Privacy information pursuant to art. 13 of Legislative Decree no. 196/2003 and art. 13 of EU Reg. n. 2016/679